BILLING PROCEDURE, POLICY, and CONTACT
We want to inform you about how your claims are processed and billed. When your insurance company adjudicates your claim and a remittance is posted to your account, any remaining balance will be automatically processed through the credit card on file. Our EMR vendor, Athena, will send you a message notifying you of the transaction before it occurs.
If you do not wish for your card to be charged, please contact the billing office or the front desk as soon as possible to prevent the transaction. However, please note that the local billing office and front desk do not have direct control over this automated process. If you have questions regarding a recently posted balance, it may be due to a deductible or coinsurance responsibility.
