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Helpful Tips from PsyFi TMS

PsyFi TMS offers appointments through telehealth services. We have automated check-in, which includes confirming appointments AND checking in for each appointment, paying outstanding balances or copays, taking assessments and signing paperwork.  Please do this at least a day before the appointment.  So basically, it’s just like coming to see the doctor, but from the comfort of your own space and a day early. 

If your pharmacy has an app, download it and use that to communicate with your pharmacist or view your prescriptions. Many times people will call for a refill, but there’s one already sitting at the pharmacy ready to be filled. A couple click in their app, and your meds are refilled!

The patient portal is (https://21285.portal.athenahealth.com/).  You can get medical records directly emailed or mailed to you, pay bills, review appointments, and send the office messages through the portal. It’s a great resource and a time saver. 

Don’t assume that the providers are going to give you early refills & up your dose on your own. There’s more on that in the FAQ section below.

TMS is not supposed to hurt, so be vocal if you’re experiencing discomfort. This doesn’t happen here, but we have heard from patients who’ve stopped TMS elsewhere because it made them cry!  That’s terrible.  Patients love Eli’s professional, reassuring ease. He’s very attentive and will work hard to make you comfortable. Let him know if you’re experiencing any irritation. 

Our providers interchange care, so if you don’t like how one provider operates, it’s absolutely fine to schedule with the other provider. 

Here are some of your most asked questions:

PsyFi TMS is not outfitted to help during emergency situations.  The doctors will see you when they have time, but sometimes that means you’ll need to seek services from another provider or at the emergency room.  We do not have immediate care for individuals experiencing crisis.   

The clinic encourages seeking a second opinion, and we promote other mental health practitioners within the community.  We are currently developing a resource list for patients who need a higher level of care than we provide. 

Through Phreesia, you receive an email or text as our virtual check-in system. You can do it as early as 4 days ahead of the appointment. Get all the way to the end, where there are ads. Copays and balances are due on the day of the appointment, so if you don’t register, you will be inundated with calls, emails, and texts. 

When you schedule your appointment, you’ll receive a link.  The link only works on the day OF the appointment, so save it. Staff can easily send you a copy if you don’t have it, so just contact us and we’ll email you a copy. The day of the appointment, log into the appointment a smidge early or, if Dr. Varma calls you early, you can use it at that point. You do not have to download an app.

No. Dr. Varma’s schedule is packed with back-to-back appointments all day. When he has a break, he’s answering emails, voicemails, and the questions staff send him.  The best way to communicate with Dr. Varma is by calling his assistant or emailing directly.

1. File a police report if they were stolen.

  1. Controlled meds cannot be refilled early, but the provider may write a prescription for a non-controlled medication if that’s helpful.

We are in-network with Aetna, BCBS, BIND, Cigna, Health Partners, Hennepin Health, Medica, Medica, Medicaid, Medicare, PreferredOne, Tricare products, Ucare, UnitedHealthcare, and United Medical Resources

We are also in-network with secondary coverage to Medicare that follows Medicare guidelines.

NOTE This is not a guarantee of coverage and payment. Patients are required to know their plan’s specific coverage plan.

No, login to your Athena patient portal, request refill from your pharmacy to be sent to the clinic or email info@psyfits.com. A member of the office will contact the pharmacy or yourself to go over why it was or was not approved. You can also request it on the patient portal.

No. People are only referred out of our clinic when they consistently break clinic policies. Small doctor offices survive by patients paying their bills, updating their insurance information when necessary, and following through with scheduled appointments. If you miss 2 appointments in a 12 month period, swear or yell at anyone from our clinic, avoid paying a bill, or refuse to update your coordination of benefits (for example), it’s likely that you’ll be terminated as a patient. 

We understand that it’s hard for people to find a replacement provider that they like as much as our providers.  But, we can only have patients who respect our clinic and staff.

You should never, ever, self prescribe medication and take more than what’s written on the bottle. If you are having issues or something isn’t working as you hoped, contact the clinic. The providers will review and decide what is best. When a patient takes more meds than prescribed, our providers will not send an early refill.  If you’re leaving for a while, we can send a prescription to another town or state.

We understand things happen. We do require at least 24 hours in advance to cancel or re-schedule your scheduled appointment. 

If an appointment is unable to be attended, and the clinic is notified within 24 hours there might be a late cancellation fee of $50 dollars depending on the patients’ insurance.

The clinic does send out friendly warning letters via email and snail mail when a scheduled appointment is either late cancelled or not attended (no-show).

Capsule is a free, same-day prescription delivery in the metro Twin Cities for all new medications and refills. Capsule accepts all major insurance, automatically applies coupons to save you money, and are available to call or text anytime at (612) 504-1000. Patients love it because it takes the wonder & wait out of medication management.  

How does Capsule work?

  1. Your prescription is sent to Capsule
  2. Capsule texts you a link to check out and schedule your delivery
  3. Capsule safely delivers your medication the same-day, 7 days a week, for free

If you are currently taking a medication we have prescribed, you can have your next refill delivered by Capsule for free – just ask for Capsule.

Genoa Pharmacy is a mail and delivery pharmacy that is convenient to use and less expensive than most other options. 

PsyFi TMS providers use new medication – many of which require prior authorization.  To help patients get their meds in a timely and affordable manner, we’ve partnered with Genoa to help with prior auths and effective communication.  The well known household pharmacies has created problems with their long wait times, quantity limits, and lost prescriptions. It was wasting precious time that we cannot afford at our clinic.  

You can always pick up your prescriptions at the Genoa in Eden Prairie if waiting for delivery is not an option. Call them at 612-392-0501.