You’ve got Questions, We’ve got Answers
Helpful Tips from PsyFi TMS
- PsyFi TMS offers appointments through telehealth and in-person services. We have automated check-in, which includes confirming appointments AND checking in for each appointment, paying outstanding balances or copays, taking assessments and signing paperwork. Please do this at least a day before the appointment.
- New Patients are required to complete the online consent forms and HIPAA paperwork prior to your initial appointment. If this is not completed the morning of your scheduled appointment, the provider may cancel the appointment until all necessary paperwork is completed. If you are needing a new link to sent to your phone or email, please give us a call.
- TMS is not supposed to hurt, so be vocal if you’re experiencing discomfort. This doesn’t happen here, but we have heard from patients who’ve stopped TMS elsewhere because it made them cry! That’s terrible. Patients love Noah & Abby’s professional, reassuring ease. They strive to create a safe & therapeutic environment for all patients. Please let them know if you’re experiencing any irritation.
- Our providers interchange care, so if you don’t like how one provider operates, it’s absolutely fine to schedule with the other provider. Each provider may have different comfortability levels in prescribing certain medications. Please be sure adhere to our controlled substance agreement form when checking in for your new patient appointment.
Here are some of your most asked questions:
If you or someone you know needs immediate care, please visit the nearest emergency room. We advise that a medical professional assess your care as soon as possible. We are always available to help collaborate with the medical team; however, we do not have emergency appointments available at the clinic. If you are needing additional resources such as an emergency/crisis hotline after hours, please see the contact information below:
National Suicide Prevention Lifeline: Call or text 988 – English & Spanish
SAMHSA’s National Hotline: 1-800-662-4357
Hennepin County Crisis Line: (612) 596-1223
St. Paul Crisis Line: (651) 266-7900
Anoka County Crisis Line: (763) 755-3801
You are never alone. The first step, is reaching out!
You will receive an email and text from our virtual check-in system. You have the option to complete the check-in the minute the appointment is scheduled. If you do not complete the online check-in prior to your scheduled appointment time, the provider may cancel the appointment & ask the appointment is rescheduled until this check-in process is completed. Copays and balances are due on the day of the appointment. Please check-in to fill out any necessary consent and HIPAA paperwork prior to your appointment to avoid any delays in care.
When you schedule your appointment, you’ll receive a link. The link only works on the day OF the appointment. Staff can easily send you a copy if you don’t have it, so just contact us and we’ll email you a copy. You do not have to download an app.
No. Dr. Varma’s schedule is packed with back-to-back appointments all day. The best way to communicate with Dr. Varma or any provider is by sending a message directly to them in the portal. You may also email: info@psyfitms.com.
Please file a police report if they were stolen. We will need a copy of the police report to keep record of in your chart. Although we cannot refill the same medication due to the federal regulations around controlled medications, a non-controlled alternative may be suggested to you in replacement. Your provider may also offer in-person holistic treatments with our provider Eli to help alleviate any levels of anxiety or stress until your next medication refill.
We are in-network with Aetna, BCBS, BIND, Cigna, Health Partners, Hennepin Health, Medica, Medica, Medicaid, Medicare, PreferredOne, Tricare products, Ucare, UnitedHealthcare, and United Medical Resources
We are also in-network with secondary coverage to Medicare that follows Medicare guidelines.
NOTE This is not a guarantee of coverage and payment. Patients are required to know their plan’s specific coverage plan.
No, you can login to your Athena patient portal, where a message can be sent directly to your provider. We do encourage patients to first call their pharmacy for refills, to ensure we can communicate with the pharmacy team on any backend work that may be needed. With some newer medications, it may require a prior authorization from your insurance. Our team will be sure to keep you in the loop about any information we receive from the pharmacy about your medications.
All medication refills take 24-48 hours to process once a request has been submitted.
No. People are only referred out of our clinic when they consistently break clinic policies. Small doctor offices survive by patients paying their bills, updating their insurance information when necessary, and following through with scheduled appointments. If you miss 2 appointments in a 12 month period, swear or yell at anyone from our clinic, avoid paying a bill, or refuse to update your coordination of benefits (for example), it’s likely that you’ll be terminated as a patient.
We understand that it’s hard for people to find a replacement provider that they like as much as our providers. But, we can only have patients who respect our clinic and staff. Once terminated, you will receive a letter in the mail with additional clinic and mental health resources.
We will refill your medications for 3 months to help the transition in finding a new provider.
You should never, ever, self prescribe medication and take more than what’s written on the bottle. If you are having issues or something isn’t working as you hoped, contact the clinic. The providers will review and decide what is best. When a patient takes more meds than prescribed, our providers will not send an early refill. If you’re leaving for a while, we can send a prescription to another town or state.
We understand things happen. We do require at least 24 hours in advance to cancel or re-schedule your scheduled appointment.
If you are unable to make an appointment, and the clinic is notified within 24 hours there might be a late cancellation fee of $50 dollars depending on the patients’ insurance.
The clinic does send out friendly warning letters via email and snail mail when a scheduled appointment is either late cancelled or not attended (no-show).
Genoa Pharmacy is a mail and delivery pharmacy that is convenient to use and less expensive than most other options.
PsyFi TMS providers use new medication – many of which require prior authorization. To help patients get their meds in a timely and affordable manner, we’ve partnered with Genoa to help with prior auths and effective communication. The well known household pharmacies have created problems with their long wait times, quantity limits, and lost prescriptions. It was wasting precious time that we cannot afford at our clinic.
You can always pick up your prescriptions at the Genoa located next door:
4444 W 76th St. Suite 650 Room P Edina, MN 55435
P: 952-656-0022